{"id":293,"date":"2021-05-11T19:21:43","date_gmt":"2021-05-11T17:21:43","guid":{"rendered":"http:\/\/new.24pm.be\/faq\/"},"modified":"2021-06-16T12:17:12","modified_gmt":"2021-06-16T10:17:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/restore.24pm.be\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
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Questions & Answers<\/h1>\n
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All the answers to your questions.
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Can't find the answer to your question? \n <\/h4>\n Contact us<\/a>\n <\/div>\n <\/div>\n
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\n YOUR ACCOUNT<\/a> - SUPPORT PLANS<\/a> - RATES<\/a> - REQUEST A SERVICE<\/a> - PAYMENTS<\/a> - CONTRACTS<\/a>\n <\/p>\n

Your account<\/h3>\n
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\n \n Is opening an account free?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n YES,<\/span> creating a user account is free. There is no obligation to subscribe to a membership plan. \n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What are the benefits of opening an account?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Opening an account allows you to :<\/p>\n

Interact online with 24PM;<\/p>\n

Open a profile for your company and subscribe to a support plan;<\/p>\n

Log in to track your files, invoices and requests online.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Who can become a member?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Whether you're a starter, startup, scaleup or established company, any <\/span>any individual or legal entity with corporate status who has subscribed to a 24PM support plan can become a member<\/span>.\n <\/p>\n

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\n \n How to become a member<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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To become a member, you must :<\/p>\n

Subscribe to a support plan.<\/p>\n

Pay \u20ac1\/company: Type B action returned at end of relationship with 24PM.<\/p>\n

Deposit the minimum guarantee.<\/p>\n

Activate the Sdd mandate.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can I subscribe to an online support plan?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n YES. <\/span>if your country of residence is on the list of countries with automatic acceptance (e.g. Belgium). \n <\/p>\n

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\n \n Is it possible to create several agents or collaborators of my company on the member account?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes<\/span>. Multiple users can be assigned to a member's account. It is also possible to assign specific rights (e.g. finance, projects, etc.). \n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n How can I change my contact details?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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The legal address is automatically synchronized with the European Union's VIES Service.<\/p>\n

Each user's contact details can be edited by account users and administrators.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n I want to close my account: what are the best practices?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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You have not subscribed to any support plan: your user account can be deleted immediately.<\/p>\n

If you have subscribed to a support plan, the contract concluded between the member and 24PM by subscribing to one of the support plans is terminated by giving one month's notice by registered mail to 24PM's head office.<\/p>\n

We advise you to check that a downgrade of your support plan is not more appropriate.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n RGPD: How long does 24PM keep my account data after it may be closed?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Data is kept only for as long as is necessary to process it and for the purpose entrusted to us by the user.\n <\/p>\n

24PM complies with the recommendations of the FPS Finance and the National Bank of Belgium with regard to legal obligations for evidential purposes. 24PM automatically deletes data for which there is no longer any legal reason to retain it.<\/p>\n

If you wish to retrieve a copy of your data, do so before the recommended deadline (5 to 10 years).<\/p>\n

Your personal files are permanently deleted as soon as you close your account.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What's the difference between a user account and a trust account?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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The user account allows the member to connect to the 24PM intranet.<\/p>\n

The fiduciary account records the financial movements of the member's \"customer\" account.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Do you work outside Belgium? <\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes<\/span>. However, some services are not available. Please contact us to discuss. \n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n I opened a contract with 24PM before May 1, 2021. How can I migrate it to ROI 2021?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n On request, after an examination<\/span> and a joint decision, <\/span>your account can be migrated without any formalities other than signing a transfer contract. \n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n I opened a contract with 24PM before May 1, 2021. Are there any changes?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n No<\/span>. Existing contracts with 24PM will continue to apply after May 1, 2021.  \n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n

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Support plans<\/h3>\n
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\n \n How can I determine the best support plan for my company?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Contact us!<\/p>\n

During a meeting with an Account Manager.<\/p>\n

Online, by answering the questions<\/a>.\n <\/p>\n

To begin with, you opt for the Basic formula.<\/p>\n

Depending on the offer: To start with, you opt for the Success Pack: a package guaranteeing \u20ac5,000 in annual savings by following the recommendations in the audit report. This pack is worth 425 \u20ac <\/span>including travel to your company,<\/span> is fully refunded in the event of failure.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can I subscribe directly to the partner formula?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n No<\/span>. The partner formula enables 24PM to acquire a stake in a company and support its day-to-day development. We take care to assess the suitability of each application before accepting the partnership. \n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Is the Basic formula limited in time or possibilities?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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There are no time limits on the use of the Basic formula, and on each invoice, if it's in your financial interest to upgrade your support plan, you'll see an explicit message to that effect.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can I upgrade\/downgrade my company's support plan?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes<\/span>. It's easy to change from one support plan to another. The downgrade begins the month following your request. The upgrade takes effect the next day.\n <\/p>\n

We advise you to call on your Project Manager to make the right choice.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Is a support plan mandatory?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes<\/span>. If you wish to benefit from 24PM's resources. \n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n How much does strategic coaching cost?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Currently, a flat rate of 250 <\/span>for a 1h30 consultation. You receive a 20% discount with the \"Standard\" support plan. \n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What board size can I get for a strategy consultancy?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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The board at your disposal during strategy meetings depends on the size of your organization, from a solo consultant to a board of 5 strategy directors.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n YOUR ACCOUNT <\/a>- SUPPORT PLANS<\/a> - RATES<\/a> - REQUEST A SERVICE<\/a> - PAYMENTS<\/a>- CONTRACTS <\/a>\n <\/p>\n <\/div>\n <\/section>\n

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Rates<\/h3>\n
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\n \n Where can I find 24PM rates?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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You will find the \"price ranges\" on the \"Professions\/Services\" page of the website. These prices are given as an indication and do not take into account any sponsorship promotions, the commercial margin of the support plan, personal discounts, .... . We therefore invite you to contact us. A Project Manager will be happy to answer any questions you may have.<\/p>\n

You'll also find them in your member area. To do so, we invite you to open a 24PM member account.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Do you work on a fixed-price basis?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes.<\/span> We work with packages. We invite you to contact your Project Manager so that he can take the time to answer your questions.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n What criteria influence pricing?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Rates can be influenced mainly by the profile of the employee (junior, senior). For some professions, there is a need for ongoing training, which also influences rates.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Do the prices include taxes such as customs duties, vat, excise duties, copyright, etc.?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n No. <\/span>All prices are exclusive of tax: VAT, customs duties,...\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n YOUR ACCOUNT <\/a>- SUPPORT PLANS<\/a> - RATES<\/a> - REQUEST A SERVICE<\/a> - PAYMENTS<\/a>- CONTRACTS <\/a>\n <\/p>\n <\/div>\n <\/section>\n

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Services<\/h3>\n
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\n \n I'd like to use 24PM for my business. How does it work?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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If you would like us to work on an assignment or project for your company, please contact your Project Manager. His\/her job is to help you plan and budget the collaboration with our teams. The project manager's work is included in your support plan.<\/p>\n

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\n \n How soon does a mission start?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Depending on your Basic or Standard support plan, requests are guaranteed to be handled within 5 to 15 days. Your Project Manager will do his utmost to put the assignment on the agenda as quickly as possible.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Who defines the missions of a 24PM associate?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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In collaboration with your Project Manager, you define the employee's tasks. The Project Manager submits the various tasks to the employee.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Who takes care of the 24PM employee briefings?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Depending on the case, the member or the Project Manager will give the briefing to the employee.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Who do I contact if I have questions about a service?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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For all questions concerning service quality: the Account Manager or 24PM Management.<\/p>\n

If you have any questions about the mission: your Project Manager.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n How can I be sure that I'm activating all the possibilities offered by 24PM?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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24PM offers its future new members the SUCCESS PACK. This pack allows you to get off to a smooth start. It guarantees \u20ac5,000 in annual savings. by following the recommendations<\/span> audit report. This package is worth \u20ac425, including travel to your company, and is fully reimbursed in the event of failure.\n <\/p>\n

You can also talk to one of our Account Managers and\/or Project Managers.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can I stop a mission in progress?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes.<\/span> A mission can be stopped.\n <\/p>\n

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\n \n Do I have to pay if I stop a mission in progress?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes.<\/span> A planned assignment is considered as booked and is therefore invoiced. However, we invite you to contact your Project Manager to discuss the matter. However, if we are able to reassign the employee(s), you will not be billed for this reassignment. \n <\/p>\n

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\n YOUR ACCOUNT <\/a>- SUPPORT PLANS<\/a> - RATES<\/a> - REQUEST A SERVICE<\/a> - PAYMENTS<\/a>- CONTRACTS <\/a>\n <\/p>\n <\/div>\n <\/section>\n

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Payments and billing<\/h3>\n
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\n \n Is it compulsory to have an SDD mandate for bill payment?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes.<\/span> The B2B SDD mandate is designed for professionals. It enables you to pay a single or regular invoice in euros to a creditor, and to set up a payment schedule if required. It then enables all invoices to be settled automatically, giving members and 24PM peace of mind.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Pending activation of the SDD mandate, can I already work with 24PM?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes.<\/span> After sending your signed SDD mandate to 24PM, we work with prepayment.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Why do I have to post a guarantee to work with 24PM?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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In a desire for healthy growth and to keep member fees as low as possible, 24PM requires a deposit from all new members.<\/p>\n

To guarantee payment of the amount of the support plan and additional invoiced costs, the member provides a financial guarantee of between \u20ac1,000.00 and \u20ac10,000.00, set at the time the contract is concluded.
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This guarantee is returned to the member who leaves the co-op.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can the warranty be used to pay invoices?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n No<\/span>. The guarantee will serve to neutralize any economic risks associated with a member.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n How can I receive bills less regularly?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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For your convenience, and to avoid having to issue large numbers of documents, we offer you the option of increasing your guarantee limit.<\/p>\n

The amount of the financial guarantee may be increased during the course of the collaboration by request made by the member via his intranet or by 24PM via the Project Manager. It may also be increased spontaneously by the member, provided that the total amount paid does not exceed \u20ac10,000.00. <\/p>\n

Each member can decide on the billing rhythm: 24PM issues a document as soon as the future invoice reaches half of the financial guarantee.<\/p>\n

Members can consult their financial situation at any time by logging on to their intranet, where their trust and guarantee accounts are listed.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n YOUR ACCOUNT <\/a>- SUPPORT PLANS<\/a> - RATES<\/a> - REQUEST A SERVICE<\/a> - PAYMENTS<\/a>- CONTRACTS <\/a>\n <\/p>\n <\/div>\n <\/section>\n

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Contracts<\/h3>\n
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\n \n Who can subscribe to a support plan?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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The director of the company may bind any natural or legal person with corporate status.<\/p>\n

If a user engages a company without having the authority to do so, he\/she becomes personally liable for the 24PM membership.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n How long does a support plan last?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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The contract concluded between the member and 24PM by subscribing to one of the above-mentioned support plans is for an indefinite period.<\/p>\n

It is terminated by either party giving one month's notice by registered letter.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can I subscribe to an online support plan?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n No<\/span>. We are doing our utmost to remedy this situation as quickly as possible. Please contact one of our Account Managers.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can I transfer my contract to another company?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes<\/span>. Means an agreement between both parties. We advise you to contact your Project Manager.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n I don't have a company yet. Can I subscribe in my own name in the name of my new company?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes<\/span>. We suggest that you include in your Memorandum of Association the acts of the management team prior to incorporation. As soon as your company is set up, be sure to give your VAT number to the Project Manager.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can I take over a contract after termination?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes.<\/span> Welcome back!\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Can 24PM cancel my contract?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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\n Yes<\/span>. Although very rare! Please ask your Project Manager or 24PM management for details.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n When is my warranty reimbursed?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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A member whose contract is terminated may request the return of his or her financial guarantee.<\/p>\n

24PM has 12 months in which to return the balance of the financial guarantee to a member.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n Where can I find my contract or 24PM's \"general conditions\"?<\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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The relationship between members and 24PM is governed by the internal regulations published on the website.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n YOUR ACCOUNT <\/a>- SUPPORT PLANS<\/a> - RATES<\/a> - REQUEST A SERVICE<\/a> - PAYMENTS<\/a>- CONTRACTS <\/a>\n <\/p>\n <\/div>\n <\/section>\n