INTRANET

Answering incoming calls

Call-Center inbound & recall

Be called back
Inbound call-center

Do you need professional call handling when you're out and about, busy with a patient or customer? If you use 24PM's VoiP telephony, we can take care of this excess telephone traffic and treat it as if it were picked up in-house, in your company.

The business

Telephone operators can receive your customers in their native language

The most important thing is to have access to a wiki or document portal, so that you can easily answer your customers if they have a simple question. By default, our staff will use the data present on your website with the aim of operating on a "best effort" basis, in the total benevolence of your business relationship.

Examples of missions

Overflow

Pick up when busy, missed call reminders

Make appointments

With shared calendar

Message taking

Send by e-mail or call back daily for debriefing (dedicated teleoperators)

Request encoding

Support requests,...

Advertising campaigns

Incoming calls to radio or TV advertising via special numbers (0800)

Illustration

Typical profile of a 24PM employee

For this type of position, we hire former call center operators who are looking for better working conditions and more human projects.

Not a 24PM member yet?

Answer a few questions and benefit from our support for your projects starting next week:

24PM Test
Which of the following defines your business?

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