rso-2021-001-voip

You are viewing the current version of RSO 2021-001-VOIP

The RSO governs the operation of 24PM's VOIP services for the members who use them.

Article 1 - Introducing the VOIP service

24PM, in with transit telephone operators, enables its members to benefit to benefit from a telecom infrastructure.

This service allows you to have a virtual telephone exchange (hosted in the cloud) and physical landlines or virtual mobile phones. and physical landlines or virtual cell phones.

This service is called VoIP or Voice over IP. It is used to connect smartphones using the industry-standard SIP and MGCP protocols within the customer's network, enabling these smartphones to behave as if they were connected to a behave as if connected to a physical telephone exchange, also known as an IP Centrex technology.

The present RSO sets out the conditions under which this service is available to members.

Article 2 - Additional definitions of ROI

For the purposes of this RSO 2021/001, the following definitions apply to mean :

Financial security : Amount charged to the member for the loan of a VoiP terminal, which will be returned to the member upon expiry of the service. at the end of the service.

IPCentrex : Virtual telephone exchange technology deployed on a 24PM VoiP server.

SIP line (Session Initiation Protocol) or MGCP (Media Gateway Control Protocol): number telephone number that can be configured by 24PM at the member's request. to forward incoming calls to multiple SIP numbers.

SIP number Telephone number assigned by a partner operator and linked to a physical terminal or a login/password combination login/password combination that can be used to make and receive telephone calls within the framework of the VoiP service referred to in this RSO.

Partner operators BIPT partner telephone operators of 24PM and routing members' calls between 24PM's VoiP servers and callers. callers.

Position : Telephone set - Physical or virtual device enabling calls to be received and calls via a SIP line connection.

Series of lines : A series of consecutive telephone numbers that cannot be to an operator separately.

24PM VoiP servers Servers connected to 24PM partners and enabling VoiP Terminals to communicate VoiP Terminals to communicate with each other and via the conventional telephony network.

Rate Price at which calls handled by 24PM VoiP services are billed back to the member.

VoiP terminal Electronic device enabling the member to benefit from a SIP or MGCP connection to VoiP servers. SIP or MGCP connection to 24PM's VoiP servers.

VoiP : Voice over IP (VoIP) IP) or Internet telephony.

Article 3 - Scope of application

This RSO 2021/001 applies to :

Any use of the 24PM VoiP service by a member member as defined in article X of ROI 2021

Article 4 - VOIP access

4.1. Access request

To activate the VoiP service, members can member can do so via the 24PM intranet or via their Project Manager.

After confirmation by e-mail, the member agrees to abide by the conditions of this RSO 2021/001.

4.2 Conditions of use and installation

4.2.1.
The member determines the number of VoiP terminals he requires and the configuration of the SIP lines he wishes to set up, and communicates this number to his Project Manager.

In of the equipment required, a request for financial security is drawn up in the member's name in accordance with article 5.

From receipt of the financial guarantee for the equipment, 24PM plans the installation equipment on the member's premises.

The set-up is invoiced by 24PM according to a fixed rate previously communicated at the time of the activation request and accepted by the member.

This package includes :

- On-site installation (excluding wiring) ;
- The creation of a calling strategy in the limits possible technical ;
- Integration of personalized MP3 music and mixing (excluding studio fees if required);
- A final test of the system's operation;
- A change in calling strategy 1x within the year the year ;
- Configuration of a software client on smartphone (excluding any license fees).

4.2.2.
On a cell phone (smartphone), the customer must install a "dialer" mobile application.

The member is expressly informed that the service described in this RSO is currently not fully fully compatible with Apple terminals. No blame can be 24PM in the event of malfunctioning of said terminals caused by said incompatibility.

Since these services depend on third-party infrastructure, 24PM uninterrupted operation, due to the vagaries of the technologies used. technologies used.

4.3. Duration

The VoiP service is set up for an indefinite period for an indefinite period and may be terminated at the request of 24PM or the member at any time, subject to one month's notice.

4.4 Change in configuration or hardware

Any request to modification of an IPCentrex system configuration may entail a fixed which may be subject to prior pricing, communicated to the member by e-mail communicated to the member by e-mail and accepted by the latter.

24PM may to set up, via the intranet, tools enabling members to modify certain certain parameters of their IPCentrex. Use of these tools is the sole responsibility the sole responsibility of the member.

Article 5 - Rates

For each line, number and extension an amount of €1 to €5 will be charged this amount varies according to whether you use a classic number standard or special number (0800,...) or premium (easy-to-remember number).

In addition to the fixed amount, calls that have transited through 24PM's VoiP services will be billed at 24PM's cost of acquisition.

The member expressly acknowledges expressly acknowledges that no limitation on premium rate numbers has been by 24PM and that surcharged calls will therefore be billed according to the BIPT rates for special numbers.

Article 6 - Invoicing

The call records are billed on a monthly basis. Details of calls available on the member's intranet.

Article 7 - Security deposit

7.1 Security deposit

For each telephone a guarantee of €100 to €500 will be requested from the member, depending on the model requested by the member.

The deposit for the The deposit for the first IP phone will be increased by €150 as a call deposit.

7.2. Return of equipment and warranty

The guarantees paid are returned to the member when he or she returns the equipment in perfect condition.

Any damage will be deducted from the customer's deposit.

Some damage is valued on a flat-rate basis:

- A glass: €75
- A designer shell: €105
- A cornet cord with bows: €25
- The loss of original box: €50
- The loss of power to a landline telephone: €70

In the event of loss or total or irrecoverable irrecoverable, the equipment will be re-invoiced to the customer at new customer, or at 70 % of its new value if it had been delivered in reconditioned reconditioned to the customer.

Article 8 - Number portability

Visit telecommunication lines or telephone numbers purchased by 24PM for the Member remain the property of 24PM.

The member who wishes to port his or her telephone number outside the 24PM network network must make a request in advance, to allow 24PM to prepare the outgoing porting if technically possible.

This portage is never possible if the member is in arrears or default of payment to to 24PM at the time of the request.

If for technical it is not possible to port a telephone number (for example, if it is part of a is part of a series of 100 numbers, other numbers of which are used by other used by other members), then the member will not be able to port this phone number outside the outside the 24PM network.